If you're having problems logging on to Your Payplan, then the following reasons may help you login successfully:

Did you Copy and Paste your email address and password into the login box?

If YES, then please try logging in again by typing them directly into the login box.

Have you typed all the characters correctly?

This is the most common reason for login problems. Some characters can be easily mistaken for others (eg letter ‘L’ with letter ‘i’ or the letter ‘O’ and number ‘0’).

Have you tried resetting your password?

Resetting your password may correct the problem. Click Forgotten Password? from the login page.

Please Contact Us with full details of the problem if you still cannot login successfully. We aim to get back to you within 24 hours.

Your Payplan Support Team.